RC Hotline - You Share, We Respond

On 19 May 2011, a resident called to highlight about the debris at void deck of Block 766 left uncleared by a renovation contractor for about 3 weeks.

After a day of furious checking, HDB helped us to contact the renovation contractor and after 4 days (cos over the weekend), by 23 May 2011, Monday at 10am, the debris was cleared.

It is a fact that whatever we do, there is always 2 sides. Our RC Hotline, opened to residents since 2002, have been receiving regular calls. Some of the calls, we can offer immediate solution, some delayed due to checks to be made, some are out of our scope as such we can do nothing and some took us for granted ... cos residents thought we are full time staff with the RC - never did they expect volunteers is willing to offer such a convenient and personalized service to residents. We would like to appeal to callers that we will do our best, but sometimes we are in a meeting or busy in our own careers, we can only respond to missed calls when we are available.

Well, we are going to feature regularly, calls we have responded to and also in due time, collate those requests we received but are just as helpless, we can only show empathy.

Our commitment as a volunteer, we will always try our best but it does not mean we can do magic or wonders to accede to your request. Example, a resident called and asked RC to do more patrols as his home was a target for loansharks - but we will do only when the resident is willing to join us in the patrolling. He declined citing busyness, our volunteers likewise is in the same working situation as him.

GOT IT ??

We truly enjoy serving the residents of our estate as we also live here and are part of this estate.