Our RC office received this note on our main door on 14 Jan 2010. It is from a resident who is upset that we have forgotten to switch off the fans at the resident corner, after our free english class on Monday. The fans were left switched on for the past 3 days and the writer is upset that what we do is not in alignment with the government policies to save electricity.Granted the fact that we have made a mistake for forgetting to switch off the fans, we apologise and asked for forgiveness if we have upset concerned residents. However, we hope this would not blind the fact that we have served residents with many other good initiatives.
Unknown to the writer that our RC appreciates proactive and up-front problem solving methods, rather than passive and anonymous ways like this. We do hope to see more residents coming forward to watch and guide us.
What do we mean by Proactive approach ?
If this particular mistake by us was observed on Tuesday, the resident could have just called us on our hotline 67658586 and as it is manned by volunteers during working hours, you could let us know and the problem will be solved immediately. Your concern on electricity savings would have been met and it would be a win-win situation instead of waiting till Thursday to get our attention. Many residents have sworn by the effectiveness in getting problems and feedback remedied through our 8 year old hotline.
1 comment:
Probably the resident wants to avoid confrontation approach to problem-solving and at the same time, can "magnify" your mistakes by pasting the notice for by-passers to see. I agree with you that a proactive approach is more effective and desirable. Just a note: typo error for date - should be 14 Jan 2010, not 2009 at the first sentence.
Post a Comment